Privacy Policy

KEY TERMS

We, us, our – My Expert Ltd

Personal information – Any information relating to an identified or identifiable.

Data Protection Legislation –The Data Protection Act 2018 (DPA) (ii) the General Data Protection Regulation ((EU) 2016/679) (GDPR) and any national implementing laws, regulations, and secondary legislation, for so long as the GDPR is effective in the UK, and (iii) any successor legislation to the Data Protection Act 2018 and the GDPR, in particular the Data Protection Bill 2017-2019, once it becomes law.

THIS POLICY

This Privacy Policy explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data. This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

DATA CONTROLLER DETAILS

We are the data controller in relation to the processing of the personal information that you provide to us and are responsible for such personal information. If you have any questions regarding this policy, you should contact us as follows:

Address: My Expert Ltd, 1 Blenheim Court, Suit G01, Peppercorn Close,Peterborough, Cambridgeshire, United Kingdom, PE1 2DU,
Phone number: 01733309001
Email:: info@myexpertmarket.co.uk

WHAT IS PERSONAL DATA?

Personal data is any information that relates to an identified or identifiable living individual. Different pieces of information, which stored together can lead to the identification of a particular person, also constitute personal data. The Data Protection Act 2018 controls how your personal information is used by organisations, businesses or the government. The Data Protection Act 2018 is the UK’s implementation of the General Data Protection Regulation (GDPR).

WHAT PERSONAL DATA DO YOU COLLECT?

We may collect some or all of the following personal data (this may vary according to your relationship with us:

Name
Date of birth
Address
Email address and domain names
Telephone number
Business/Company name
Job title
Payment information
Information about your preferences and interests

HOW DO YOU COLLECT MY PERSONAL DATA?

We collect personal information about you from a variety of sources, including:

from you directly when you sign up for an account, contact us and/or use our services
from information we generate about you during our relationship with you, such as data collected from cookies and other similar technologies which is described in our cookies policy
rom information we collect about you from other sources, such as Google, Meta, and commercially available sources
We may be required by law to collect certain personal information about you or because of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfilment of our obligations to you and other regulatory bodies

HOW DO YOU USE MY PERSONAL DATA?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:

Providing and managing your account.
Supplying our services – your personal details are required for us to enter into and manage the contract with you.
Personalising and tailoring our services for you.
Communicating with you. This may include responding to emails or calls from you.
Supplying you with information by email that you have opted-in to.
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and or telephone and or post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR.

DO YOU SHARE MY PERSONAL DATA?

We share members’ information only as described below. We do not typically share personal information about users who are not members.

When you post a request for services: We share client’s information (full name, postcode, email address and phone number) with Trade Businesses and professionals that respond to a client’s request for services. Trade Businesses must comply with the Trade Business Code of Conduct regarding how they deal with clients and use clients’ information. Here we are using your information to fulfil our contractual obligations to you.
When you respond to a request for services: We share Trade Businesses and professional’s information (name, full address including postcode, email address and phone number) with clients when they respond to a request for services. Here we are using your information to fulfil our contractual obligations to you. In pursuit of our interest in providing clients with access to legitimate Trade Businesses and ensuring the positive reputation and user experience of the Website is upheld, in the event of a dispute between a client and a Trade Business, we will make available any other personal information we hold on a Trade Business that is pertinent to that dispute and may, in our judgment ,assist in the fair and reasonable resolution of that dispute.

WHERE AND HOW LONG DO YOU STORE MY PERSONAL DATA?

We will only store or transfer your personal data in the UK and within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.

We will not keep your personal data for any longer than it is necessary considering the reasons for which it was first collected.

WHAT ARE MY RIGHTS?

Under the GDPR, you have the following rights, which we will always work to uphold:

The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
The right to access the personal data we hold about you.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
The right to be forgotten, i.e. The right to ask us to delete or otherwise dispose of any of your personal data that we have.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

HOW DO YOU USE COOKIES

A cookie is a small file/piece of information. Ordinarily cookies consist of letters and numbers. Cookies are stored on your computer when you access the Site, and they can then be sent back to the Site. This process is important to the functionality of the Site as it enables it to remember certain important pieces of information between different pages.

In most cases we will need your consent to use cookies on this website.

We may use cookies without your consent where the cookies are essential for the functioning of our site and to provide our services to you. For example, this will apply where you add services to the shopping basket.

Where we wish to use cookies that require your consent you will be asked whether you consent to the use of these cookies.

Wherever you have given your consent to the use of cookies, you will be able to opt-out and withdraw your consent at any point.

For more information on deleting or controlling cookies we recommend www.aboutcookies.org

Our site may place and access certain first-party cookies on your computer or device. First-party cookies are those placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of our site and to provide and improve our services. By using our site, you may also receive certain third-party cookies on your computer or device. Third-party cookies are those placed by websites, services, and/or parties other than us. Third-party cookies are used on our site for the purposes described below. In addition, our site uses analytics services provided by Google, which also use cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use our site.

PROVIDER: My Expert Market | TYPE OF COOKIE: Functional | FIRST/THIRD PARTY: First | PURPOSE: My Expert Market uses cookies and log file data to gather information on platform visitor activity. We use this information to facilitate the use of the platform and help to improve the services we provide to our users. They allow us to identify that you are moving from page to page and maintain data as you do so. This means we can, for example, keep you logged in as you browse the site.
PROVIDER: Stripe| TYPE OF COOKIE: Payment | FIRST/THIRD PARTY: Third | PURPOSE: We use Stripe to facilitate payments. Stripe cookies on our website enable secure payments. This means that we can, for example, process a credit or debit card payment for your subscription.
PROVIDER: Google | TYPE OF COOKIE: Analytics | FIRST/THIRD PARTY: Third | PURPOSE: We use Google analytics to track traffic and usage patterns on our site. Google cookies on our site enable us to analyse how visitors are using our site and help us to make informed decisions on how to improve it.
PROVIDER: Google | TYPE OF COOKIE: Campaign Management | FIRST/THIRD PARTY: Third | PURPOSE: We use Google advertising to track the incoming results of advertising that we run on Google’s advertising network. Google advertising cookies on our site enable us to analyse how our advertising is performing.
PROVIDER: Facebook, X, Instagram | TYPE OF COOKIE: Social |FIRST/THIRD PARTY: Third | PURPOSE: We use cookies from social sharing sites like Facebook and Instagram so that we can share content that you find interesting via your social networks.

HOW DO I CONTACT YOU?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email: info@myexpertmarket.co.uk
Postal Address: My Expert Ltd, 1 Blenheim Court, Suit G01, Peppercorn Close,Peterborough, Cambridgeshire, United Kingdom, PE1 2DU

CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Policy if it becomes necessary. For example, if the law changes, or if we change our business in a way that it affects personal data protection, we might introduce changes to this policy.

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