Expert Help Center

How to create an Account on the My Expert Market Platform?

Go to the website:

• Open main page – My Expert Market

Registration:

• Click “Register” in the corner of the page.
• Select “My Expert’s Account”.
• Enter: Username (no special characters or spaces), email address, password.

Account activation:

• Check your email inbox for an email with an activation link.
• Click the link to confirm your identity.

Logging in

• Log in to the website using your registration details

Account Selection

• You will be redirected to choose the account (Free/Paid).
• For paid accounts, follow the instructions in the “Store”

Complete profile

• Enter the necessary data in the “Complete profile” section.
• Save your changes to make your profile visible in search results.

Start your activity

• Your Account is now active. You can edit your details in the Edit Profile.
• Start using the Platform to acquire customers and promote your services.

What information will be required while registering an account?

User’s name

• Choose a unique name. This name will not be visible to customers and does not have to match your company name.
• Do not use special characters or spaces.

E-mail address

• Please provide a valid email address that will be used to communicate with you, including receiving customer notifications and platform updates.

Password

• Create a strong password to secure your account.
• Use a combination of letters, numbers and symbols for added security.

Registration process

• The registration process is simple and quick, requiring you to provide the above key information.

Is the registration of an Expert’s account free?

Account registration

• Yes, registration on the Platform is completely free.
• You can create your profile and start promoting your services with no upfront costs.

Possible Fees

• Please note that some services and options for promoting offers on the platform may require fees.
• We recommend that you read the detailed information regarding fees and terms of use of the platform before taking action.

What are the benefits of creating an account on the Platform?

Extend your reach

• Reach a wider group of potential customers and increase your orders.

Professional Profile

• Create a profile showcasing your skills, experience and certifications, building customer trust.

Job Search

• Browse and select jobs tailored to your skills and preferences.

Building reputation

• Gain positive opinions from customers, strengthening your position on the market.

Promoting the Services

• Actively promote your services by adding offers, discounts, photos and information.

Updates and Notifications

• Receive information about new orders and important updates.

Opportunity for development

• Gain new experiences and develop your professional skills.

Summary

• Creating an account on the My Expert Market Platform is a great way to promote your services, acquire new customers and develop your business.

Do I need special qualifications to set up an account as an Expert?

General Requirements

• No special qualifications or certificates are required to open an account.
• Our goal is to enable collaboration among diverse professionals

Industry Specific Requirements

• Some professions may require special qualifications or certifications for legal or industry reasons.
• In the case of such specialisations, we recommend attaching appropriate documents to your profile, which may increase credibility and help you gain orders.

Responsibility of Experts

• Experts are responsible for ensuring compliance with legal regulations regarding professional qualifications.
• We encourage you to familiarise yourself with industry and regional regulations.

What data will be visible on my profile as an Expert?

Profile Meaning

• Your profile is your business card for potential customers.
• Careful completion of data affects your credibility and attractiveness on the platform.

Profile Content

• Profile information may include your services, experience, qualifications and contacts.
• We encourage you to present your services in detail.

Bundle Differences

• Available bundles may offer different scope of information that you can include on your profile.
• Detailed information about the contents of individual bundles can be found here.

Do I have to send documents confirming my qualifications?

Document Submission Requirement

• Sending documents confirming qualifications is not required when registering an Expert’s account on the Platform.

Profile Recommendations

• We recommend that you include information about your qualifications, experience and skills on your profile.
• If you have certificates or diplomas, you can add them to your portfolio or include them in your offers, which can increase customer confidence.

Expert’s responsibility

• As an Expert, you are responsible for providing reliable information.
• It is important to be transparent and reliable in presenting your qualifications and skills.

Remember that presenting credible qualifications on your profile can help build trust and convince potential clients of your competence in a given field.

How can I increase the visibility of my profile and attract new customers?

Complete Profile

• Describe your skills, experience and services offered in detail. Add a portfolio if possible.

Professional Profile Photo

• Invest in a high-quality photo that reflects your professionalism.

Opinions and Reviews

• Encourage satisfied customers to leave positive reviews on your profile.
• Good reviews build trust and attract new customers.

Regular Updates

• Update your profile with new projects, photos and achievements to show your activity and development.
• Be active by answering inquiries and presenting your competences.

Key to Success: Building a reputation takes time, professionalism and offering high-quality services. Consistent actions help build a positive image and gain customer trust.

How long does the process of creating an account as an Expert take?

Start Your Adventure as an Expert on Our Platform – Quickly and Efficiently!

Registration – Simple and Fast

• It only takes a few minutes to complete our registration form.
• Simple, quick, no complications!

Immediate Account Activation

• Your account is ready for use immediately after registration
• No waiting, start right away!

Profile Completion – Your Business Card

• Add your information and offer details so that your future customers can get to know you better.
• Create a professional profile!

Visibility – Get noticed instantly!

• Your account and offer are visible in search results from the moment you activate and complete your profile.
• Acquire new customers immediately!

Full Functionality

• Standard and Premium accounts become fully functional within 24 hours of registration.

Remember: Your offer is visible to customers from the moment they activate their account, even before it is fully functional!

What types of accounts are available to Experts on the Platform and how do they differ?

Learn about different accounts:

Free Account

• Features: Basic; Expert’s  profile, presentation of services, contact form, jobs overview.
• Who is it for: Perfect for those new to the platform who want to get started at no cost.

Standard Account

• Features: Enhanced with greater visibility, promotional tools, statistics.
• Benefits: Better promotion, greater chance of attracting customers.
• Cost: Moderate monthly fee.
• Who is it for: For Experts who want to promote their services more actively.

Premium account

• Features: All of the Standard account, plus better visibility, advanced marketing tools, customer support.
• Benefits: Best promotion and visibility.
• Cost: Higher monthly fee.
• Who is it for: For experienced Experts looking for intensive promotion.

Tailor your account to your needs: Start with a Free account and progress to higher levels to increase your visibility and opportunities on the Platform.

What are the benefits of having a Premium account?

Join the Premium group of My Expert Market and Discover New Possibilities!

Register as a Premium user and get:

Greater Profile Exposure

• Your offer at your customers’ fingertips! With a Premium account, your profile receives priority in search results, increasing your chances of attracting new customers.

Marketing Tools at the Higher Level

• Create offers that attract attention! Use advanced features such as photo galleries and posting reviews to build a strong brand and credibility on the market.

Exclusive Customer Support

• Your questions and needs are our priority. As a Premium user, you benefit from fast and dedicated service, ensuring assistance in every situation.

Recommendations For Your Services

• Become visible to customers who are looking for specialists like you. Increase your chances of getting new jobs and develop your business.

Remember

Your success on the Platform depends on your activity, the quality of the services provided and the professionalism of your profile.

Premium Account is not just a status – it is a tool that will help you develop as an Expert!

Can I change my account type on the Platform?

Changing Account’s Type – Flexibility that Drives Your Business!

Can you change it? Of course!

• Are you a registered Expert on our platform? Great! Remember that you can change your account type at any time. Choose between a Free, Standard, Premium account – it all depends on your current needs and business goals.

Before Change – Take a Look at the Terms

• Before making a decision, take a look at the current terms and conditions for your chosen account type.

Changing your account also means accepting new terms of use – keep this in mind!

Adapting your account to changing market trends and customer needs is the key to the success of your business. Regular updates are your chance to promote your services more effectively and acquire new customers more easily. Don’t miss this opportunity!

How can I contact the Platform’s Customer Service?

To contact the Platform’s Customer Service team, you have several options:

Telephone contact

• You can call the Platform’s hotline, which is available from Monday to Friday from 10:00 a.m. to 6:00 p.m.
• The helpline number is 01733 309001

E-mail Contact

• office@myexpertmarket.co.uk

How can I update my contact information on my Expert’s account?

To update your contact details, please proceed as follows:

Log in to your account

• Go to the home page and log in using your login details.

Go to Profile Settings

• In the user panel, find the profile settings section.
• In the profile settings section, you can edit your data.

Save Changes

• After making changes, make sure to save them using the appropriate button so that the updates will be applied to your profile.

If you encounter difficulties or have questions about the update process, you can contact the Customer Service team at office@myexpertmarket.co.uk

Ważne jest, aby regularnie sprawdzać i aktualizować swoje dane kontaktowe na Platformie.

By creating an account, do I enter into an agreement with the Platform?

Creating an Account on Our Platform – What Does It Mean?

No Formal Agreement

• By creating an account on our Platform, you do not automatically enter into a formal contract with us.
• The process is simple and transparent.

Acceptance of the Terms and Conditions

• By deciding to create an account, you automatically accept our T&C’s
• This is an important document that specifies not only your rights and obligations, but also the principles of operation of the entire Platform.

Obligations from the T&C’s

• Remember, by using the Platform, you undertake to comply with all the rules contained in the T&C. This is our mutual agreement to ensure efficient and safe cooperation.

Can I delete my account on the Platform?

Want to delete your account?

Follow the steps below:

1. Please send an email with the subject ‘Unsubscribe’ to office@myexpwermarket.co.uk
2. Our Customer Service team will process your request.

Important information

• Deleting your account is irreversible. You will lose access to all data, transaction history and references
• Before making a decision, we recommend considering all the consequences
• If you have any questions or concerns, please contact our Customer Service team here