Client Help Center

How to open an account on My Expert Market?

Go to the page

• Open the main page

Register

• Click “Register” in login section
• Select ‘Client’s account’
• Insert: Username (without special characters and spaces), address, email and password

Account activation

• Check your email inbox for a message with activation link.
• Confirm your identity.

Log in

• Log in using your credentials.

Edit profile

• Input required data in ‘Edit profile’ section.
• Save your changes to make your account visible.

Now you can actively participate in creating our community. Add jobs, leave feedback, and achieve your goals  with the best experts on the market!

How to log in to a user’s account on the platform?

Open the page

• Go to the main page

Access to the account

• Click on the login button situated at the top right corner

Input login details

• Input your email address and password set during the registration process

Log in

• Click “Login in”

If you forgot your password

• Select “forgotten password” on the login page to reset your password and regain access to your account.

How to add or amend profile picture on the user’s account?

To amend profile picture on user’s account, follow  below steps:

1. Log in to your account.
2. Go to settings on your user’s profile.
3. Select add or amend in “profile picture” section and select new photo from your computer or other sources.
4. Amend photo based on your needs.
5. Save changes to update profile picture.

How to add job on job marketplace?

To add a job on Job Marketplace follow below steps:

Log in

• Access your account on the platform

Option selection

• Click ‘Add a job’

Job details

• Select services and location, set date and time and describe the job.

Additional information

• Add photos showing range of job (optional).

Publication

• Publish the job after adding info.

Do I have to pay for adding a Job in Job Marketplace?

Adding a job is absolutely free. There are no fees for adding a job and receiving offers from Experts. You can add and compare jobs without limits.

How will I receive offers from Experts?

This process takes place in the following steps:

Job publishing

• Publish your job

Expert’s notification

• Your job is automatically shared with specific group of Experts matching your job

Making offers

• Experts can make offers to your Job

Notification for you

• You will receive notifications about new offers on the platform and via email

Browsing and selecting offers

• You can browse and compare offers and then select the most suitable one and start cooperation

How to choose the best Expert from all offers received?

Browse offers

• Check skills, experience, portfolio and price from all experts and read clients reviews

Compare qualifications

• Focus on qualifications, experience and services which are important to your job

Check references

• Read other users reviews to rate the quality of Experts

Contact the Expert

• Ask questions about services, completion time and offer details

Select an Expert based on your own preferences and needs, by searching someone who will guarantee the quality and who will  meet your needs.

Can I negotiate the price with an Expert?

Yes you can negotiate with Experts. This is an example of price negotiation:

Set expectations

• Clearly set your budget and discuss the scope of a job

Compare offers

• Browse and compare offers from different Experts, focusing on price and scope of services

Direct contact

• Contact an Expert to discuss the price, offer the price negotiation or present your budget

Flexibility in negotiations

• Be ready to compromise and consider alternative solutions offered by an Expert

Set terms and conditions in writing

• Once you have agreed on a price, secure the terms of the contract in writing

Remember that price negotiations are a process of mutual agreement and depend on the consent of both parties. It is important to find a balance between the price of the service and the quality and professionalism of an Expert.

Do I have to be a registered user to add a job?

To add a job, you must register as a user

• Registration gives you access to all the functions of the Platform, including the ability to add jobs, receive offers from Experts and manage them.
• The registration process is simple and requires completing the form on the website. After registering and logging in, you can add jobs, precisely describing the services or work needed.

Can I edit or delete my job after publishing?

Of course, you can edit or delete jobs after publishing.

• To do this, log in to your account and go to the jobs section.
• You will find editing options that allow you to change the content and details of the job.
• After making changes, update the job  to reflect your modifications.

What information should I provide when adding a job?

Job description

• A detailed description of the service, scope, purpose and expected results

Location

• Precise indication of the place where the service will be provided.

Completion date

• Preferred start and end dates.

Budget

• Approximate budget for the job.

Additional requirements

• Specific requirements relating to the skill, experience or tools of an Expert

Important

• Communication with Experts takes place via the Platform’s communication tools
• Posting any contact details will result in the job being deleted

Can I share attachments or photos related to the job?

Yes, you can add attachments or photos to your job.

When adding a job, you can send important documents, such as designs, diagrams or photos. These materials help Experts to better understand and evaluate the job.

Is there a limit of the jobs on Job Marketplace?

No there are no limits on number of jobs you can add.

It is important that each job is described in detail and contains all the necessary information.

Regular monitoring and management of jobs is recommended to keep the offers on the Platform organised and up to date.

Can I save Expert’s profiles?

Yes, you can save Expert’s profiles by adding them to favorites.

This allows you to  compare offers easily and choose the Expert who best meets your expectations.

This function helps  to  organise the searches and  allows you to make a quick  decision and  choose the right Expert.

Can I view reviews and testimonials from other customers?

Yes, you will find reviews  and testimonials  from other customers on Experts’ profiles.

Viewing these reviews  will help you assess the quality of the Experts’ work and the level of customer satisfaction, which is useful when choosing the right Expert.

Can I contact the  Expert directly from the platform?

Yes, there are various ways of direct contact with selected Experts on the Platform:

Making Appointments

• You can set the exact date of the appointment or visit – complete the Make an appointment form.

Sending messages

• The platform allows you to send messages – fill out the Contact Form.

Phone contact

• The possibility of a direct telephone conversation with an Expert makes it easier to discuss important aspects of the job.

Can I delete an account on the platform?

Do you want to delete your account?

Follow the steps below:

1. Send and email with the subject ‘Resignation’ to office@myexpertmarket.co.uk
2. Our customer service team will deal with your request.

Important information;

• Deleting your account is irreversible. You will lose access to all data, transaction history and references.
• Before making a decision, we recommend considering all the consequences.
• If you have any questions or concerns, please contact our Customer Service team here.